Shipping policy
Order Dispatch
Hong Kong / Macau / Mainland China / Taiwan – We are pleased to offer complimentary standard shipping with any purchase over HK$500, excluding e-gift cards. For orders below HK$500, a flat rate shipping charge of HK$30 will be applied. This shipping charge applies to home delivery and self pickup at S.F. locker/S.F. business station/S.F. store.
For any orders shipping to Taiwan, customers should complete the real-name authentication for customs clearance before placing the order with us. The Chinese full name and personal ID number of the recipient are also be required for delivery arrangement.
The usual delivery time is 2-5 working days. We will deliver your order by S.F. Express.
Asia – We are pleased to offer complimentary standard shipping with any purchase over HK$800, excluding e-gift cards. For orders below HK$800, the shipping charge will be calculated upon weight as well as destination.
The usual delivery time is 5-14 working days. We will deliver your order by Hong Kong Post or S.F. Express.
Europe / Canada / Australia / New Zealand – We are pleased to offer complimentary standard shipping with any purchase over HK$1000, excluding e-gift cards. For orders below HK$1000, the shipping charge will be calculated upon weight as well as destination.
For standard shipping, the usual delivery time is 7-14 working days. We will deliver your order by Hong Kong Post.
We aim to dispatch all orders within 1-2 working days. You will then receive an email with the tracking number provided.
Please note we may not be able to deliver to certain areas. We suggest that you select a different shipping destination or contact our customer services team for further assistance.
O-moon will not hold responsible for delays during busy periods, customs clearance delays or other unforeseen circumstances, which may delay delivery.
Please be noted that custom fees, duties or import taxes may occur for overseas orders. Customer is responsible for paying the corresponding charges.
Any changes and cancellations are NOT accepted once an order has been placed. A discount code CANNOT be applied after you have placed an order.
In the event of parcel refusal, multiple delivery failures or non-collection from the S.F. locker within the timeframe, the parcel(s) will be returned to Samuel Ashley. The customer will be responsible for paying the corresponding charges.
If you have ordered more than one item, and any of them is a pre-ordered item, your entire order will only be shipped until the pre-ordered item is ready for delivery. We will notify you of any changes, but your order will remain.
Free Click & Collect
Our free click & collect service is currently available at O-moon TOP store. If you have chosen to collect your order at one of the above stores, our store staff will contact you via phone OR send you an email notification once your order is ready to be picked up. Please present your order confirmation email to our staff when picking up your order at store.
Please collect your order from the store within 7 days after receiving our call or email. After 7 days your order will be automatically refunded and we will charge HK$30 as the return delivery fee. The fee will be deducted from the total refund amount of your order.